Returns and refund policy
Returns, Refunds & Cancellations
At ArtChrisG, I want you to be happy with your purchase. If there’s a problem with your order, please get in touch and I’ll do my best to help.
Contact: chris@christinegilbertart.com
1. Online Orders – Change of Mind
Under UK Consumer Contracts Regulations, if you purchase an item online, you generally have 14 days from the day after receiving your order to notify me that you wish to cancel.
You then have a further 14 days to return the item.
This applies to standard prints and original artwork, including items printed or produced after an order is placed.
You do not need to give a reason for cancelling. Please contact me by email before returning an item so I can provide the return details.
Unless an item is faulty or incorrectly described, the cost of returning an unwanted item is the customer’s responsibility. I recommend using a tracked delivery service, particularly for original artwork.
Items should be returned in their original condition, allowing for reasonable handling to inspect them as you would in a shop. You may be responsible for any loss in value resulting from handling beyond this.
2. Personalised Commissions
Artwork created to your individual specifications or genuinely personalised for you is not normally eligible for cancellation simply because you have changed your mind.
However, this does not affect your statutory rights if an item is faulty, damaged or not as described.
If you have any concerns about a commission, please contact me so we can discuss the problem.
3. Damaged, Faulty or Incorrect Items
Please check your parcel and artwork as soon as it arrives.
If your order arrives damaged, faulty or is not what you ordered, please contact me as soon as reasonably possible at chris@christinegilbertart.com.
Photographs of any damage can be helpful when investigating a problem.
Your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement or refund.
4. Refunds
Where a cancellation or return is accepted under your statutory rights, refunds will normally be made using the original payment method.
For cancelled orders, refunds will be made within the legally required timeframe, normally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.
5. Sale Items and Gift Cards
Sale items have the same statutory cancellation and consumer rights as other products.
Gift cards are non-refundable once purchased, except where required by law.
6. Gifts
If an item was purchased as a gift and sent directly to the recipient, any refund will normally be made to the original purchaser using their original payment method.
Please contact me by email if you have any questions about returning a gift.
Your statutory rights are not affected by anything in this policy.